FAQ
Do you offer custom plans? PDF Print E-mail

We prefer not to but if you have a specific need that we don't already cater for - please contact us. We are always willing try to formulate a solution.

 
Do you provide ssh/telnet access? PDF Print E-mail

For security reasons SSH/telnet access is not provided on any of our standard hosting or reseller packages.

If you feel that you need this facility please feel free to contact us and we can arrange a solution for you

 
What is the 100% DNS guarantee? PDF Print E-mail

All our hosting packages have a redundant DNS system that keeps your site's DNS data on 4 independant servers around the world at all times. This means that even if 3 of our DNS servers fail your site remains

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Do you offer a money back guarantee? PDF Print E-mail

Yes, For the convenience of our users we offer a 21 day no questions asked money back guarantee

 
When I register a domain name who owns it? PDF Print E-mail

You do. All domains that we register are registered in our client's names. Our name appears only as administrative and technical contacts.

 
How long does it take to get my domain working? PDF Print E-mail

If you ordered a new commercial domain name through us, it will take approximately 24-48 hours before your site becomes visible, the same goes with transferring a name to us.

Organisational and free domains can take considerably longer to process and we can unfortunately not provide an estimate of activation time.

 
Do you provide spam filtering? PDF Print E-mail

We focus considerable time in making our hosting packages well protected against spam.

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Why is DNS important? PDF Print E-mail

All components of your hosted domain, including your email and website, rely entirely on DNS to work. DNS is the very first thing that any internal or external user will interact with when trying to use your site. All aspects of your site's reliability and speed depend directly on your DNS servers.

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